Refund policy

Return & Refund Policy

All Sales Final / Limited Returns

Due to the nature of our products (professional grooming tools and personal care items), all sales are final unless a mistake was made on our end (such as receiving the wrong item or an item damaged in transit).


We do not accept returns for buyer's remorse, incorrect ordering, or normal wear and tear. Unauthorized returns (sent without prior approval) will not be accepted and may incur a restocking fee.

Damages, Defects & Order Errors

Please inspect your order immediately upon delivery. If your item is defective, damaged in transit, or incorrect (wrong item sent), you must notify us within 2 days of receiving your delivery at support@stopnfade.com with clear photos of the item and packaging so we can evaluate and resolve the issue.


For incorrect items, we will provide return instructions and a prepaid return label. Once the unused, incorrect item is returned, we will send the correct item or issue a refund.


Return address (approved returns only): 15915 NW 57th Ave, PMB 136 Miami Gardens, FL 33014

Order Cancellations

  • Orders may be canceled at any time before they are packed for fulfillment. Approved cancellations are issued as store credit only.

  • Once an order has been packed, it cannot be canceled.

  • Preorder items may be canceled for store credit at any time before they are packed for fulfillment. Once tracking progresses past "label created," cancellation is no longer possible.

Non-Returnable Items

The following items are non-returnable: personal care & grooming products; opened or used clippers, trimmers, shavers, or accessories; sale items; gift cards; custom or special-order products; hazardous or flammable materials.

Exchanges

We do not offer direct exchanges. If a return is approved due to an error on our end, the fastest solution is to return the original item (per instructions) and place a new order once the return is approved.

Manufacturer Warranties

All product warranties are handled directly through the brand manufacturer, not StopNFade. Warranty coverage, repair timelines, and replacement eligibility are determined solely by the manufacturer's policies. We are happy to assist by directing you to the correct warranty contact when needed.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, provided the item is unused, in original packaging, and includes proof of purchase. This right does not apply to used or opened personal care items.

Refunds (If Approved)

Once we receive and inspect an approved return:


  • You will be notified of approval or rejection

  • Approved refunds are issued to the original payment method within 10 business days

  • Processing times may vary by bank or card issuer


If more than 15 business days have passed since approval, contact us at support@stopnfade.com.