FAQ
Straight answers to the questions we get most. Anything else, email support@stopnfade.com and a real person replies.
Ordering
Are these real, new, authorized products?
Yes. Every tool is brand new, in the manufacturer's box, and sourced through authorized US distributors. We do not sell refurbished, grey-market or knock-off tools.
Why does my order say it is being reviewed?
We manually check every order for fraud before capturing payment, because chargebacks on pro tools are common. Most orders clear within a few hours. Using a card that matches your shipping address and a real email makes it faster.
Do you offer discounts?
Two that apply automatically at checkout: free US shipping on orders over $200, and a free StopNFade Straight Razor Holder when your clippers, trimmers or shavers total $250 or more. Subscribers also get a welcome code for tools under $150.
Can I use more than one discount code?
One code per order. Codes stack with the automatic free shipping and free razor holder.
Shipping
Where do you ship from?
From our partner warehouses in the United States. Nothing ships from overseas.
How long does it take?
Most orders leave the warehouse within 3 to 5 business days and arrive a few days after that. You get a tracking email as soon as the label is created. Full details are on our Shipping & Returns page.
Do you ship outside the US?
Yes, to Canada, the UK, most of Europe, Australia and a handful of other countries. Rates show at checkout. Duties and taxes on international orders are the buyer's responsibility.
Returns and warranty
What is your return policy?
Unopened, unused tools can be returned within the window in our Refund Policy. Email support first so we can send you the right return address; our partner warehouses are not all in the same place.
My clipper arrived defective. What now?
Email us within 48 hours of delivery with your order number and a short video of the problem. Defective-on-arrival tools are replaced or refunded. After that window, warranty claims go through the manufacturer, and we will point you to the right contact.
Do these come with a manufacturer warranty?
Yes. Wahl, BaBylissPRO, Andis, StyleCraft, Gamma+, JRL, Cocco and Oster all honor their standard warranty on tools bought from authorized retailers, which we are.
The tools
Which clipper should I buy for fades?
Read our clippers for fades guide, or the head-to-head on the Magic Clip, FXONE and Onyx. If you are still stuck, email us with how you cut and we will tell you straight.
Are the products in the YouTube videos the same ones sold here?
Yes. The StopNFade channel shows the tools we stock, and the store exists so viewers can buy the same gear without hunting.
Do you sell blades, guards and accessories?
Some, and more are coming. If you need a specific blade or part, email us and we will tell you whether we can get it.