Shipping & Returns

Shipping

Where we ship. We ship to addresses in the United States, including Puerto Rico. We cannot ship to international addresses. All orders ship from partner warehouses inside the US, and some orders arrive in more than one package with separate tracking numbers.

Processing time. Orders take 3 to 5 business days to process (weekends and holidays excluded). This can run longer during holidays, new product releases, or on preorder and backorder items. You receive a tracking email once your order ships.

Delivery time. After processing, orders go out with USPS, UPS or DHL and typically arrive in 2 to 5 business days. Plan on about 5 to 10 business days from order to doorstep; Puerto Rico can take a few days longer. Delivery times are estimates, not guarantees.

Still waiting? If your order has not shipped after 5 business days, email support@stopnfade.com with your order number and we will chase it down.

US rates. Rates are calculated at checkout and usually run $5 to $13 depending on weight. Buying more than one tool? Build a set in the Bundle Builder and save 5% on 2 tools or 10% on 3 or more, applied automatically.

Order review. Every order is reviewed for fraud before payment is captured. A card that matches the shipping address clears fastest. Orders that fail review are cancelled and never charged.

Damaged in transit. Email support@stopnfade.com within 2 days of delivery with photos of the box and the tool, and we will help you file the carrier claim. Orders include carrier insurance of up to $200.

Returns

All sales are final. Because these are professional grooming tools, we only accept returns when we made a mistake, such as sending the wrong item or an item that arrived damaged. We cannot accept returns for change of mind, incorrect ordering, or opened or used tools. Returns sent without approval are not accepted.

Wrong, damaged or defective on arrival. Email within 2 days of delivery with your order number and clear photos of the item and packaging. If we sent the wrong item, we provide a prepaid return label and then ship the correct item or refund you. After 2 days, defect claims go through the manufacturer's warranty and we will connect you with the right contact.

Cancellations. Orders can be cancelled before they are packed, for store credit. Once packed, an order cannot be cancelled.

Refund timing. Approved refunds go back to the original payment method within 10 business days of the return being received and inspected; your bank may take a few more days to post it.

The full legal terms are in our Shipping Policy and Refund Policy. Questions: support@stopnfade.com.