Shipping & Returns

Shipping

Where we ship from. All orders ship from partner warehouses inside the United States. We never ship from overseas.

Processing time. Most orders leave the warehouse within 3 to 5 business days. You receive a tracking email the moment a label is created. If your order has not shipped after 5 business days, email us; sometimes a supplier is slow to post tracking even though the box is already on its way.

US rates. Free standard shipping on orders over $200. Below that, rates are calculated at checkout and usually run $5 to $13 depending on weight.

International. We ship to Canada, the United Kingdom, most of Europe, Australia, Japan and several other countries. Rates show at checkout. Duties, VAT and import fees are charged by your country and are the buyer's responsibility.

Order review. Every order is reviewed for fraud before payment is captured. A card that matches the shipping address clears fastest. Orders that fail review are cancelled and never charged.

Damaged in transit. Email support@stopnfade.com within 48 hours of delivery with photos of the box and the tool. We handle the carrier claim; you do not have to.

Returns

Unopened tools. Returnable within the window in our Refund Policy for a refund to the original payment method. Email support first so we can issue the correct return address; return shipping is the buyer's responsibility unless the item was defective or we sent the wrong one.

Opened or used tools. For hygiene reasons, tools that have been used cannot be returned. Defects are covered below.

Defective on arrival. Email within 48 hours of delivery with your order number and a short video showing the issue. We replace or refund defective tools. After 48 hours, claims go through the manufacturer's warranty and we will connect you with the right contact.

Refund timing. Refunds are issued once the return is received and checked, typically 3 to 5 business days after arrival, then a few more days for your bank to post it.

The full legal terms are in our Shipping Policy and Refund Policy. Questions: support@stopnfade.com.